Making Inclusion a Priority

“When we listen and celebrate what is both common and different, we become a wiser, more inclusive, and better organization.”

– Pat Wadors, CTO ServiceNow

Oftentimes, especially in times of success, innovation and general self-reflection can be overshadowed by the stress of day-to-day business operation. It might not seem necessary to reevaluate company culture and methods of production when nothing seems to be going “wrong.” Great leaders, however, are constantly looking for innovation, seeking inspiration through the inspection of both successful and unsuccessful environments. One large area of potential, in this regard, can be found through a focus on inclusion and new perspectives.

For many, some of the best ideas come from unexpected places. After time, going back to the same resources over and over when in pursuit of new ideas can prove fruitless and uninspiring. Therefore, some of the most forward-thinking organizations regularly employ several diverse perspectives. Grouping people together with opposing ideas may seem ripe for difficulties, but when they share similar ultimate goals within a business, more effective and creative ideas and solutions are typically developed.

Innovation in this regard does not necessarily mean involving people with differences for the sake of it, but rather establishing openness and encouragement for diverse thought, new perspectives, and constructive dialog within a company’s culture. The best way to cultivate this idea effectively is to address it in all areas of business, not just the hiring process. Everyone involved should be regularly made aware of the importance of diversity in thought and be actively engaged with practices that allow such thought to thrive.

Promoting an environment where all voices are represented and heard creates the best opportunity for new ideas and creative solutions. To achieve this effectively, it must be more than just refraining from silencing differing opinions. Successful organizations that shine in innovation actively seek out and promote a diversity in thought. Allowing this to define one’s culture can encourage others to do similar and work together for collective success.

Kelly D. Scott
Chairman/CEO
The world’s leading business advisory and executive coaching organization

Maximizing Efficient Problem Solving

“Inside of every problem lies an opportunity.”

– Robert Kiyosaki, Businessman & Author

Naturally, many tend to have positive production and potential success in mind when defining the essential elements of business. In reality, even among the most successful organizations, certain negative aspects are just as essential as their positive counterparts. In other words, the existence of “problems” is not only a significant part of business, but an inevitable one. This being true, how one chooses to address and overcome such problems is pivotal in defining success. Those who maximize efficient problem-solving techniques put themselves in the best position to succeed.

Problem solving should be about more than simply “getting over” an issue. Effective problem-solving means attacking the issue in all stages of its development. The trouble many people come across is recurring issues. This typically occurs when a problem “going away” leads to a denial of the cause of said problem. Basically, problem solving is often a form of risk management in that actions should be made with both the future in mind and informed by past problems. In this way, problems should be looked at as objectively as possible (and in as large of a context as possible) in order to make a sound decision.

Remaining objective can be difficult in times of struggle, and sometimes even harmful if done to too large of an extent. However, problems should be understood as a constant and a force that is present despite our emotional reaction. In this sense, problems can be viewed similar to occurrences of success: an area of potential innovation. Issues may create stress and misfortune, but they also allow for opportunity of positive impacts in the long run.

Problem solving efforts deserve significant resources because its success can have as large of an impact on a business as nearly every other area of operation. When viewed objectively and in a large context, times of struggle can yield ample opportunity and future success.

Kelly D. Scott
Chairman/CEO
The world’s leading business advisory and executive coaching organization