“In crisis management, be quick with the facts, slow with the blame.”
– Leonard Saffir, Author
In times of crises and disarray, leadership is of the utmost importance. But how exactly do you pivot from your typical leadership practices in such trying times? Is it just about staying consistent and strong? Or should certain new strategies be implemented to better help those who depend on your leadership? The answer, per usual, is a combination of both. Here are a few things you could be doing to better your leadership capabilities in this difficult time.
It can be important, at the start of this process, to take a moment to step back and reevaluate your past strategies as well as the overall capabilities of those you lead. Learning to refamiliarize yourself with everyone’s strengths and weaknesses can give you the guidance necessary to determine the direction you should take. This process can be as simple as briefly listing qualities about your employees or writing up a short report. Clarity will come when you take the time to ingest the information and find a new way forward.
It is also crucial to remember that everyone is going through crisis in their own particular way. For this reason, patience and empathy is a must. Though production may seem to be slow initially, allowing people to take the time the need to either get the help they require or reevaluate their own process can only benefit your business as a whole in the long run. Essentially, having empathy and respect for human nature can only better your relationship, communication, and overall productivity with your employees.
Finally, being mindful during these moments of crisis can help better prepare you for current and future situations. As difficult as it may be, the current climate can and should be used as a learning experience to help formulate a better plan for crisis management in the future.
Kelly D. Scott
The world’s leading business advisory and executive coaching organization