Retooling Leadership For Crisis

“In crisis management, be quick with the facts, slow with the blame.”

– Leonard Saffir, Author

In times of crises and disarray, leadership is of the utmost importance. But how exactly do you pivot from your typical leadership practices in such trying times? Is it just about staying consistent and strong? Or should certain new strategies be implemented to better help those who depend on your leadership? The answer, per usual, is a combination of both. Here are a few things you could be doing to better your leadership capabilities in this difficult time.

It can be important, at the start of this process, to take a moment to step back and reevaluate your past strategies as well as the overall capabilities of those you lead. Learning to refamiliarize yourself with everyone’s strengths and weaknesses can give you the guidance necessary to determine the direction you should take. This process can be as simple as briefly listing qualities about your employees or writing up a short report. Clarity will come when you take the time to ingest the information and find a new way forward.

It is also crucial to remember that everyone is going through crisis in their own particular way. For this reason, patience and empathy is a must. Though production may seem to be slow initially, allowing people to take the time the need to either get the help they require or reevaluate their own process can only benefit your business as a whole in the long run. Essentially, having empathy and respect for human nature can only better your relationship, communication, and overall productivity with your employees.

Finally, being mindful during these moments of crisis can help better prepare you for current and future situations. As difficult as it may be, the current climate can and should be used as a learning experience to help formulate a better plan for crisis management in the future.

Kelly D. Scott
Chairman/CEO
The world’s leading business advisory and executive coaching organization

Addressing Communication Issues

“Communication works for those who work at it.”

– John Powell, Film Composer

With many people and businesses shifting to working remotely or other alternative modes of business, it isn’t a surprise that a few issues have arisen. Due to the nature of working remotely, it seems many of these issues stem from insufficient communication or struggling to adapt to the new environments of oneself and others. However, there are a few things that can be done differently to help better your communication in this difficult time and beyond.

First, it is important that you have a foundation of sorts for communication across the board with everyone you work with. By establishing standards and a basic outline for how people are to operate, a baseline is created that everyone can strive for and refer to in times of confusion. This should be the standard for all forms of communication, and not just with clientele or outside business, but especially internally. This baseline should be clear and achievable for all, while still enhancing the present norms of communication. Still, the main focus is that every single person involved is on the same page and is able to work in unison.

Since it may be a little harder to organize meetings due to the increase in remote workers, a focus on including all personnel in regular communication is necessary. It may seem easier for certain persons to fall by the wayside with this newly found lack of face to face contact, so checking in regularly is a must. Along this same vein, feedback regarding the newer forms of communication should be gathered as frequently as possible. Everyone is going through this transition together, therefore sharing one’s own personal experiences while adapting and grappling with communication issues can only benefit and accelerate this process.

It can be difficult to tackle issues of communication in any area of life, but the key is to be proactive and honest with oneself. Understanding exactly what sorts of issues you are having (and not brushing them aside) will better help understand their causes and ultimately find solutions.

Kelly D. Scott
Chairman/CEO
The world’s leading business advisory and executive coaching organization

Benefits of Working Remotely

“What you don’t do determines what you can do.”

-Tim Ferriss, American Entrepreneur

With the recent pandemic outbreak, people throughout the world have contemplated working remotely, away from the office. But even before the current climate had urged many to begin working from home, working remotely has been trending more and more as a primary option for many modern workers and leaders. Studies have shown that there are numerous benefits from working remotely as well as a number of things that can make your potential temporary transition into this area an easier one.

The main thing many might see as a potential detriment to working remotely is the likelihood of a decrease in productivity. With all the freedom that comes from working by oneself at home, many believe that a lack of an “office” setting will lead to less work getting done. However, most do not consider the numerous distractions of the typical office that working remotely would eliminate — the general noise, chatty coworkers, rigid hours, among a few of said distractions. In fact, a 2-year case study on this issue from Stanford professor, Nicholas Bloom, presented a finding of a 14% increase in both productivity and hours worked for those who transitioned into working remotely.

Working from home does have its other obvious benefits as well. The most impactful of these for many people are likely the new freedom that comes along with being able to set your own schedule. Of course, there may be many reasons that work must be done in a specific time frame (it’s difficult to coordinate a meeting at midnight), but working in your place of residence opens up much more flexibility that should be utilized to best suit your personal performance.

Operating in a new environment no doubt brings its own sorts of challenges. Yet at the same time, a number of advantages can come in your current situations. The key is maximizing those advantages to their fullest and see how they can greatly enhance your day to day while working remotely. Understand that at the end of the day work is work and leadership is leadership, discovering how you can focus in on that simple fact will determine your success.

Kelly D. Scott
Chairman/CEO
The world’s leading business advisory and executive coaching organization

How Journaling Can Improve Leadership

“Before you become a leader, success is all about growing yourself. After you become a leader success is all about growing others.”

 – Jack Welch, CEO, General Electric

It’s been well known that a focus on self-reflection often results in positive self-improvement. This sort of reflection can mean different things for different people. Journaling is often seen as a tool of meditation or self-reflection, but not necessarily as a tool for bettering your leadership. Of course, any self-betterment tool can lead to growth, but journaling specifically may be one of your most essential devices in enhancing your leadership capabilities.

Journaling can come in a number of forms. To “journal” does not have to mean crouching over pen and paper and chronicling everything you did the previous day. While some studies do show better retention comes from writing things on paper, journaling digitally or by other means is perfectly fine. The main objective should be introspection and exploration, and for most, typing quickly on a computer can allow us to get our thoughts down with greater efficiency.

This is where the core of the exercise of journaling comes into play, simply transmitting your thoughts and reflections onto another form. Being able to write down and read through your interpretation of the day’s actions or clouded thoughts you might’ve been having allows you to gain a whole other perspective that otherwise would not have been achieved. When problems arise that you can’t see through clearly, journaling provides you the opportunity to take a step back and look at everything with a clearer mind.

Even though much of your growth as a leader may come from recounting your day to day via journal, treating the journal as a simple exercise can be equally effective. This can come in the form of responding to prewritten prompts designed to help you reflect or writing about your thoughts separate from the workplace. Whatever your method may be, simply dedicating time every day to spend time journaling will no doubt lead to significant growth as a person and a leader.

Kelly D. Scott
Chairman/CEO
The world’s leading business advisory and executive coaching organization